If the Ticketholder alleges receiving vocational rehabilitation or employment support services, field offices (FOs) and processing centers (PCs) when processing medical CDRs take the following actions:

1. 1. 

   If the Ticketholder states on a Disability Report Update (Form SSA 454-OCR-SM, Continuing Disability Review Report) or on another source is participating in a VR program or employment support, and the Ticket status is other than:

   • •

     ASSIGNED IN USE,

   • •

     NOT ASSIGNED IN USE EXTENDED, or

   • •

     IN USE SVR,

     do not continue the medical CDR until the Office of Research, Demonstration, and Employment Support (ORDES) investigates the Ticket In-Use eligibility status.

   NOTE: For ticket information, access Ticket Use History screen (TKUH) query screen on Disability Control File (DCF).

2. 2. 

   Please contact ORDES via email at: ^VR helpdesk within SSA intranet or VR.Helpdesk@ssa.gov via the internet and provide the following information in the email:

   1. a. 

      Subject Line: Initiation of Medical CDR Pending – Request to Resolve Alleged Ticket In-Use Status

   2. b. 

      Please include the following information in your email:

      • •

        SSN;

      • •

        Ticketholder’s name;

      • •

        Name and any available information about the provider; and

      • •

        FO contact information for an ORDES response.

      IMPORTANT: Unless you provide ORDES with a different email address, ORDES will reply to the email address on the message. If you want ORDES to send the response to a different email address, please provide that email address in your email request. If you would prefer a telephone call, please provide the telephone number.

3. 3. 

   If you do not receive an acknowledgement after seven calendar days, followup your request to ORDES. ORDES will verify the ticket assignability and ticket status, and contact your office with a final response within 60 calendar days. (For instructions on establishing a diary, see GN 02606.150.)

4. 4. 

   If ORDES does not respond after 60 days, you should obtain a new Ticket Use History screen for the ticket status. If the ticket status is still other than “ASSIGNED IN USE, NOT ASSIGNED IN USE-EXTENDED or IN USE SVR,” you should process the CDR.

Use the following chart to determine when to process medical CDRs for Ticketholders. Obtain this information from the “Ticket Use History” (TKUH) query in the DCF. To close out the CDR, when appropriate, use standard procedures in DI 13005.020I.

NOTE: If neither the Ticketholder nor provider notifies us that the Ticketholder was receiving VR or employment support services and a medical CDR determination terminates benefits, the cessation will stand even if we retroactively assigned the ticket prior to the date of the determination.

If we initiate a medical CDR while the ticket is not in use:

• •

  Continue processing the CDR.

• •

  Send the Ticketholder a notice to inform that we initiated the CDR.

• •

  Input the CDR initiation date (notice date) into the DCF; follow the instructions in MSOM CDR 001.007.

• •

  Use event type 8, “Direct Release Notice Information.”

• •

  Make sure the CDR initiation date is correct and matches the notice date.

• •

  If we initiated the medical CDR while the ticket was in use, stop processing the CDR.

NOTE: If we initiated the medical CDR as a result of work activity and not a direct release CDR, follow DI 13010.012.

DI 55025.001 Determining Ticket Status