TN 11 (07-24)
NL 01001.300 Procedure for Requests for Other Special Notice Accommodations for People with Blindness
or Visual Impairments
Under the Rehabilitation Act and the Court’s order in the American Counsel of the
Blind court case, Title II and Title XVI applicants, recipients, beneficiaries, and
representative payees with blindness or visual impairments may request:
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a notice format that we do not automatically provide, or
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a special notice format for notices or other communications that we issue for purposes
other than Title II or Title XVI of the Social Security Act.
We call this a request for an alternative accommodation. We must approve a request
for an alternative accommodation, unless it determines that:
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one or more of the automatically approved options is an effective means of communication
with the person, or
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the request, if granted, will result in a fundamental alteration in the nature of
our programs, or
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the request, if granted, will cause undue financial and administrative burdens to
the agency.
Use the Intranet Special Notice Option (iSNO) application to record all requests for
alternative accommodations. Record the request as an “additional accommodation.” While
a request for an additional accommodation is pending, the person must select another
way to receive their notices. This can include standard print by first-class mail,
or one of the automatically approved special notice options (SNO).
The Center for Section 504 Compliance (504 Center) considers requests for alternative
accommodations under a Section 504 regulation, 45 CFR 85.51, and court-approved guidelines. The 504 Center should send a decision letter to the
person within 45 days. They will send approval letters in the person’s preferred format
and denial letters in large print (18-point font). If they deny a request, the letter
will explain SSA’s reason(s) for the denial and the right to make a discrimination
complaint. The complaint form (Form SSA-437BK) is available online at SSA-437-BK
The 504 Center uses the iSNO application to document the status and disposition of
“additional accommodation” requests. Public contact employees can view a summary or
a detailed history of “additional accommodation” requests for any requestor in the
iSNO application.