If the person with a SNO of Braille, data compact disc (CD), audio CD, or large print
requests a form or other communication from us, prepare a cover notice using the Document
Processing System (DPS) or the Customer Help and Information Program (CHIP).
DPS and CHIP contain a drop-down box listing notice enclosures, including forms and
publications.
Use the drop-down box to select the form(s) or other documents you are sending to
the person.
Using DPS or CHIP to send the documents automatically routes a request to the special
notice option vendor to also mail the documents in the person’s selected alternate
format.