Request CRDs from the PSA in-person via the Civil Registry Service (CRS), Civil Registration
Services Division (CRSD) Office at PSA Complex, East Ave Quezon City.
Obtain further help by phone at the PSAHelpline Hotline (02) 8737-1111.
In situations where the PSA does not have a CRD, contact the LCRO where the vital
event occurred, to request the CRD. Each LCRO has different requirements and may require
requests to be given in-person by a Field Representative. Seek aid from the non-claims
taking post (NCTP) in Cebu City with prior approval from Regional Federal Benefit
Officer (RFBO).
Field Offices (FOs) do not contact the NCTP directly, but rather collaborate with
the FBU using the Electronic 562
(e562) as discussed in GN 00904.220B.3.b.
Follow the procedures in GN 00904.220C for reviewing CRDs.
Do not accept CRDs with serial numbers PN 00188001 through PN 00190000. They are fraudulent.
Submit a fraud referral using the Allegation Referral Intake System (ARIS). Refer
to GN 04110.005B, GN 04110.005F, and GN 04110.010 for further instructions
For divorce records, contact the court that issued a divorce in the Philippines for
the period specified in GN 00312.318A.3. For divorces outside the Philippines, contact the court that issued the “Recognition
of Foreign Judgement.”