Even though SSA records may indicate that we sent all payments due to the beneficiary,
the beneficiary may allege non-receipt of one or more payments.
Issue a corrected benefit statement deleting the amount of the payment(s), which the
beneficiary alleges not to have received if all the following conditions are met:
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•
The beneficiary requests it; and
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•
The beneficiary promptly advises SSA of non-receipt within 2 weeks of scheduled receipt
of the regular monthly payment; or in the event that the payment is nonrecurring (e.g.,
one-time payment only), within a month of the payment's issue date, unless the beneficiary
can provide a satisfactory explanation for the failure to advise within those time-frames;
and
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•
SSA did not reissue the substitute payment in the same calendar year.
NOTE: Generally, if SSA has not reissued a check to the beneficiary by March 15, then issue
a corrected benefit statement only if there is no reason to doubt the allegation of non-receipt.
See SM 00609.610 Treasury RFC and CSD Disposition Codes for Treasury Disposition Codes.