SSA denies a claimant's SVB claim if the individual fails to cooperate or submit essential evidence necessary to make a determination of SVB entitlement. Before denying an SVB claim for failure to cooperate or submit essential evidence, every reasonable effort must be made to obtain the evidence necessary to make an SVB entitlement determination. This policy also applies if the SVB claimant's prospective representative payee, who is the legal guardian, fails to cooperate.

A claimant's entitlement to SVB will not be denied based on "failure to cooperate" if:

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  A third party or prospective representative payee who is not the SVB claimant's legal guardian fails to provide the requested evidence, or

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  Another denial reason can be used to deny the claim.

Send a closeout letter in VB 05001.014 or VB 05001.015 specifying the information/evidence needed and advising the individual that failure to submit the information/evidence can result in denial of the SVB claim. Allow 30 days from the date of the closeout letter for the individual to respond.

If no response is received by 30 days after the date of the closeout letter (or the claimant has clearly indicated a lack of interest or cannot be located):

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  Document all contact attempts and efforts made to obtain the requested evidence including a statement describing what the claimant said or did which led to the conclusion that he/she would not make a reasonable effort to furnish the necessary evidence.

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  Deny the SVB claim for “failure to cooperate.”

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  Prepare the formal denial notice in VB 05001.017 using the blank paragraph to explain that the SVB claim is being denied because the individual has not cooperated or assisted SSA personnel in obtaining essential evidence necessary to establish entitlement to SVB.

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  Send the formal denial notice to the claimant.

  NOTE: If the claimant's whereabouts is unknown, send the notice to the claimant's last known address.

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  Input the information (date and reason for denial of the claim) on the San Francisco Intranet site at “Special Veterans Benefits”.

Do NOT establish an SSR if one does not exist or input SVB denial information to an established SSR.

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  Develop for a new payee if the prospective representative payee (who is not the legal guardian) cannot be located or fails to cooperate.

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  Distinguish between the uncooperative claimant who fails to submit available evidence and the cooperative claimant who simply cannot furnish sufficient evidence because it is not obtainable or none exists. If a cooperative claimant is unable to provide the necessary evidence, do not deny the SVB claim for “failure to cooperate.” Instead, use the entitlement factor not sufficiently established as the basis for the SVB denial.