TN 277 (08-24)

GN 02402.245 Returned International Direct Deposit (IDD) Payments

A. Background policy

IDD payments that either cannot be credited to the designated bank account or are returned by the financial institution (FI) because the individual is not due the payment are returned to the SSA trust funds.

A foreign FI that cannot credit a payment to the designated account should return the payment to the processor bank that services the Federal Reserve Bank of Kansas City (FRBKC) in that country.

B. Procedure - Processor FI

When a payment cannot be credited to the designated account, the processor FI:

  • Credits the returned payment to the special clearing account maintained for FRBKC;

  • Sends FRBKC an account statement and complete information about the returned payment.

C. Procedure - FBU

When an IDD payment for Germany, Ireland, Italy, Norway, Portugal, Spain, Sweden, or the United Kingdom is returned because of an incorrect bank or branch number, do the following:

  • Determine the correct information by referring to the bank routing numbers guide or documentation in the FBU, or by contacting the beneficiary or the beneficiary's FI.

  • Advise the beneficiary that the payment may be delayed a few days.

  • Make corrective input to avoid further unprocessable transactions.

D. References

  • GN 02402.235 Intercepting IDD Payments,

  • GN 02402.220 List of International Direct Deposit (IDD) Countries and references for updating the Master Beneficiary Record (MBR)

 


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0202402245
GN 02402.245 - Returned International Direct Deposit (IDD) Payments - 08/23/2024
Batch run: 08/23/2024
Rev:08/23/2024