An authorized SSA or Embassy employee, or an employee at FRBKC, codes the intercept
request on the beneficiary’s ITS.gov record. This is done by placing the death or
other reason on the Enrollment Status pull-down menu through View/Update.
FRBKC then intercepts the payment based on the ITS.gov information. For any reason
other than death, the employee must then remove the code from the ITS.gov record as soon as the situation causing the
intercept request has been corrected. Otherwise all subsequent payments will be automatically
When death information has been coded erroneously to ITS.gov for a beneficiary, the death information must be removed from ITS.gov
after the beneficiary has been determined to be alive. FRBKC must also be informed,
so that subsequent payments will not be intercepted.
Information to correct the direct deposit coding for a payment was received and input
after the cutoff. To avoid having the payment go to someone else’s account, the FBU
coded an intercept request on ITS.gov. FRBKC intercepted the payment and returned
it to SSA.. A PMA payment then went out with the corrected direct deposit data. The
FBU removed the intercept request from ITS.gov.
A payment was intercepted with reason “closed account.” The coder input new information
to the MBR but forgot to remove the request from ITS.gov, and two more payments were
intercepted before the error was corrected. The intercept information was removed
from ITS.gov and the next payment went to the new account.
Mr. Romano reported that his wife had died, but the coder misunderstood the message
and erroneously coded the death to Mr. Romano’s ITS.gov record. When Mr. Romano notified
the FBU of his nonreceipt the following month, the FBU removed the death information
from Mr. Romano’s ITS.gov record, correctly coded the death of Mrs. Romano, and notified
FRBKC and OEIO of the corrections. OEIO corrected SSA’s Master Beneficiary Record
and released a payment for Mr. Romano.