Without the worker's SSN, FOs cannot request earnings records. The FO must locate an existing number or assign a new one before transmitting an earnings record request.

Determine an existing SSN from:

• •

  The Alphabetical Identification (ALPHIDENT query) (RM 10235.035),

• •

  The NUMIDENT query to verify that number(s) located by the ALPHIDENT query belong to the claimant (RM 10240.005, RM 10240.030, and RM 10240.040.)

If you cannot locate the SSN via queries, ask whether the SSN could be on record with a local source such as a former employer. If so, encourage the claimant to contact the source immediately for the SSN.

If you are unable to locate an SSN, obtain an SS-5 to assign one.

NOTE: Foreign claimants often will not know the SSN of the worker on whose record they are applying for benefits. Even if an SSN is known, do not overlook the possibility of multiple numbers.