This section discusses field office (FO) and teleservice center (TSC) procedures for
assisting the public and WBDOC in handling requests for Social Security Statements, Form SSA-7005-SM-OR, that contain:
no SSN or an incomplete, impossible or illegible SSN,
an SSN or identifying information that does not match SSA records, or
other factors that result in issuance of a Form SSA-7014 to the requester.
The problems may surface while WBDOC is reviewing and keying request Forms SSA-7004-SM-OP1,
or the Statement 2000 system may identify them and send a SSA-7014 letter to the requester,
asking for corrected information.