FO and TSC personnel can query this file online for status. They can also update the
information regarding preferred language and exclusion from the mailings in response
to SSN holders' requests.
MSOM sections 211-B, 211-C, and 211-D provide instructions for use of the history
file query process:
MSOM QUERIES 007.003 discusses the screen used to input a query request.
MSOM QUERIES 007.004 explains the query response
MSOM QUERIES 007.005 provides instructions for completing the screen that is used to update information
on the History File when the SSN holder asks to receive the Statement in a different language or wants to be excluded from future automatic Statement issuances.