TN 1 (10-99)
RM 01351.003 Complaints Regarding Information Furnished or the Manner in Which Information Was Furnished
The information in this section is not applicable while mailing of the Social Security Statement is suspended. See information on accessing earnings information using the MySocialSecurity web portal in OA 00205.010.
A. Procedure - Complaints Received
If Complaints are received with or without a Request for Statement of Earnings take the following actions.
Forward all complaints regarding information furnished under the earnings statement procedures or policy to the Division of Earnings Records Operations (DERO) under cover of Form SSA-2523. Check box 1 shown on top of the form and A.2 “Complaint.” Review the following list of complaints regarding:
information previously furnished, not furnished or denied. This does not include QC amounts or disagreement with earnings amounts previously furnished.
the use of form replies or the wording of such replies.
the manner in which we presented the requested information, e.g., format, style.
our polices with respect to furnished information.
negligence or poor service on the part of a Field/Branch Office, Program Service Center or the Wilkes-Barre Direct Operations Center.
B. Procedure - Earnings Request Received
If earnings request are received with a complaint, take the following actions:
Annotate “Processed Original” on the front of the original request.
Photocopy the original and staple the copy to the complaint and forward to DERO under cover of Form SSA-2523. Check box A.1.
Sort the original request for data entry.
C. Procedure - Earnings Statement is Required
Earnings statement is requested and must be forwarded with the complaint for further action.