TN 1 (10-99)
RM 01351.009 Requests for SSN Card (Original or Duplicate)
The information in this section is not applicable while mailing of the Social Security Statement is suspended. See information on accessing earnings information using the MySocialSecurity web portal in OA 00205.010.
Requests for a duplicate or original SSN card sometimes accompany requests for earnings statements.
B. Procedure - General
Although the responsibility for furnishing an SSN card is not under the jurisdiction of this procedure, as a courtesy to the requester, forward Form SS-5 to the requester to enable them to receive the requested information.
C. Procedure - Earnings Request Received
If an earnings request is received with a request for a duplicate or original SSN card:
Annotate “SS-5” on top of the original Form SSA-7004-SM-OP1 and sort for data entry.
Highlight the necessary information on Form SS-5 to alert the number holder what information is needed to request an SSN card.
Include the Correspondence Transmittal, with the SS-5. Check box 4 “Other”, on the in-house form and annotate “We have processed your earnings request and should receive the information in approximately four to six weeks.”
D. Procedure - Earnings Request is not Received
If an earnings request is not received with a request to change or correct name information, mail Form SS-5 to the requester. Highlight the necessary instructions on Form SS-5 to request an SSN card. Forward the original correspondence received requesting an SSN card back to the number holder with the SS-5.