TN 1 (10-99)
RM 01351.010 Requests to Change Address
The information in this section is not applicable while mailing of the Social Security Statement is suspended. See information on accessing earnings information using the MySocialSecurity web portal in OA 00205.010.
Requests to change an address sometimes accompany requests for an earnings statement.
B. Procedure - General
The responsibility for an address change is not under the jurisdiction of this procedure. As a courtesy to the requester, the request will be forwarded to the servicing field office.
C. Procedure - Earnings Request Received
If an earnings request is received with a change of address:
Annotate “Processed Original” on the front of the original Form SSA-7004-SM-OP1.
Photocopy Form SSA-7004-SM-OP1 and sort the original for data entry.
Review the AACT (abbreviated MBR) or FACT (full MBR.) If the MBR shows that the requester is in claim status, staple the photocopy of Form SSA-7004-SM-OP1 to the change of address and forward to the servicing field office under cover of Form SSA-984. Check box A.1.
If the requester is not in claim status, process Form SSA-7004-SM-OP1 and forward the change of address back to the number holder under cover of the Correspondence Transmittal. Check box 1.
D. Procedure - Change of Address Received Without Earnings Request
If a change of address is received without an earnings request, forward the change of address back to the requester under cover of the Correspondence Transmittal. Check box 1.