RM 03258.015 Complaints from the Public Regarding Pension Information Furnished(4406)
Complaints received from the public regarding information furnished can be handled on a case by case base or according to the chart in RM 03258.018. The types of complaints may consist of the following:
Complaints regarding pension information previously furnished or denied.
Complaints regarding the wording of the Notice of Potential Private Pension Benefits.
Complaints regarding the Employee Retirement Income Security Act of 1974 (ERISA).
Complaints about the receipt of a Notice of Potential Private Pension Benefits Furnished as the result of a claim.
Complaints that a Plan Administrator or employer has been uncooperative or hindered the individual in applying for benefits.