BASIC (01-11)

RM 03258.015 Complaints from the Public Regarding Pension Information Furnished(4406)

Complaints received from the public regarding information furnished can be handled on a case by case base or according to the chart in RM 03258.018. The types of complaints may consist of the following:

EXAMPLES:

  • Complaints regarding pension information previously furnished or denied.

  • Complaints regarding the wording of the Notice of Potential Private Pension Benefits.

  • Complaints regarding the Employee Retirement Income Security Act of 1974 (ERISA).

  • Complaints about the receipt of a Notice of Potential Private Pension Benefits Furnished as the result of a claim.

  • Complaints that a Plan Administrator or employer has been uncooperative or hindered the individual in applying for benefits.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0103258015
RM 03258.015 - Complaints from the Public Regarding Pension Information Furnished(4406) - 01/12/2011
Batch run: 01/12/2011
Rev:01/12/2011