Program Operations Manual System (POMS)
TN 7 (12-09)
RM 10205.065 Applicant for SSN Mails Application to a Non-Servicing Office
If you receive...
A routine request for an SS-5, Application for a Social Security Card
Mail the SS-5 to the requester with an unfranked return envelope addressed to the servicing office.
A completed SS-5 and all necessary evidence
NOTE: Treat an SS-5 completed by the NH but brought to the office by someone else, as a mail-in application. See RM 10205.059, Third Party Brings Form SS-5 into the Field Office (FO).
Enter the application and evidence into SSNAP;
Document “signature on application” on Verify and Sign screen in SSNAP; and
Return evidence to the applicant using the SSA-L2880, Form for Returning Documents Submitted as Evidence in Support of SSN Applications.
A completed or incomplete SS-5 with no evidence, incomplete evidence, or a mandatory in-person interview is required
Return the SS-5 and any evidence submitted using the SSA-L669, Request for Evidence in Support of an SSN Application – U.S. Born Applicant or SSA-L670, Request for Evidence in Support of an SSN Application – Foreign-Born Applicant, as appropriate.
Enclose an unfranked return envelope addressed to the servicing office, unless a mandatory in-person interview is required.
An incomplete SS-5 with all necessary evidence; mandatory interview is not required
When possible, use the telephone to obtain missing information.
Otherwise, return the SS-5 to the applicant with the SSA-L669 or SSA-L670, as appropriate, in an unfranked return envelope addressed to the servicing office.