Some interviews may involve:
conflicts of interest, or
people with mental impairments.
We are committed to providing the most effective service to the public, including
people with limited English proficiency (LEP), language assistance needs, and hearing,
visual, or mental impairments. We make communicating with us as easy and convenient
as possible by providing options for conducting business with us. Individuals can
choose to communicate with us in a way that makes them most comfortable (e.g., in-office,
telephone, field visits, mail, and Internet services).
People who are emotionally upset or under stress may show outward signs of distress
(e.g., they may grimace, be antagonistic, or withdrawn). We require special interviewing
techniques and skills because the person's distress may be due to a physical or emotional
impairment (e.g., terminal illness, mood disorder, etc.).
In spite of difficulties that may arise during an interview, we strive to handle each
situation with tact, diplomacy, and discretion. Follow the routine interviewing procedures,
including good listening skills. Protect the dignity of each individual, regardless
of the nature of the interview (e.g., treat each person with respect; listen to what
he or she has to say, etc.). If you need help, seek additional assistance from management