SSA is committed to providing fair and equitable world-class service to the American
public, regardless of an individual's inability to communicate effectively in English.
SSA recognizes that using qualified interpreters efficiently facilitates our processes,
deters fraud, and assures that individuals with limited English proficiency (LEP)
are not disadvantaged.
SSA will provide an interpreter free of charge to individuals requesting language assistance or when it is evident that such assistance
is necessary to ensure that the individual is not disadvantaged. SSA does not require individuals needing language assistance to provide their own
If the individual prefers to use his or her own interpreter, such as a family member,
friend, or third party, SSA will determine if the interpreter meets SSA's requirements
for a Qualified Interpreter.
Generally, SSA will not permit a child under age 18 to serve as an interpreter due
to the nature and complexities of SSA's business processes.
NOTE: For more information regarding SSA’s Limited English Proficiency (LEP) services,
visit the “Serving Multilanguage Audiences” on the SSA website.