Program Operations Manual System (POMS)
TN 40 (05-12)
GN 00301.225 Follow up and Closeout Precautions
A. Procedure for follow up and close out precautions
Use the telephone to make follow up requests and document the call. When it is not practical to telephone, follow up by mail.
If the claimant requires special help, attempt a personal contact if the claimant does not respond to telephone or mail contacts.