Program Operations Manual System (POMS)
TN 40 (05-12)
GN 00301.220 Recording Efforts to Help Claimants
A. Procedure for recording efforts to help claimants
If the claimant needs special help, record that fact, and why, so that it will be readily apparent to others who may handle the claim.
Record the steps taken to assist the claimant as they occur. This provides the basis for determining that we took all reasonable and proper efforts for preparing reports for the file, and justifying the adjudicative action taken.