GN 00401.025 Office Recovery Procedures by Role
The procedures apply to those personnel who have responsibilities listed in the following section.
A. Field office manager
The manager or officer-in-charge at the time of the event:
Notify the Area Director, who will provide advice and direction.
Visit the scene as soon as it is feasible to do so.
B. Area director
Inform the Regional Office (RO) of the situation.
Serve as principal director and advisor to the affected manager during the recovery.
Email ^DNNSO Customer Notifications to post any office closings to InfoCast as outlined in Office of Closure Due to Disaster GN 00401.020A.
C. Regional office
Inform the Deputy Commissioner of Operations’ (DCO) Front Office of the situation.
Convene a Regional Disaster Recovery Team; appoint an individual to head the team; and provide coordination with the affected Area Director (AD).
D. Regional disaster recovery team
Work with the AD to develop an action plan for recovery and identify any unique situations.
Serve as a source of information and support to the AD and affected office(s).
Make all necessary contacts within the RO and with other agencies (e.g., Federal Emergency Management Agency (FEMA), General Services Administration (GSA)).
Establish contact with the Office of Public Service and Operation Support (OPSOS) in Central Office (CO) at ||DCO OPSOS.
Determine what assistance other SSA offices can and should provide in accordance with any Continuity of Operations Plan (COOP).
E. DCO front office
Notify the Commissioner of the event.
Notify Deputy Commissioners, Associate Commissioners, and other Regional Commissioners.
Ensure that OPSOS is aware of the situation and is in communication with the RC or the RO Recovery Team.
Serve as the focal point in CO for recovery effort.
Formulate any action plan(s) needed.
Through contact with the RO Recovery Team, determine what CO information and support is necessary and arrange for that support.
Bring significant and sensitive issues to the attention of the Commissioner through the DCO.
Administrative Instructions Manual System (AIMS), General Administration Chapter 10.03