TN 6 (03-11)

GN 00903.150 Teleservice Center Role for Information and Referral (I&R) Services

Teleservice Center (TSC) employees are often the first point of contact for members of the public who need I&R services. TSCs may also receive requests for I&R services from other agencies or community organizations. TSC representatives should refer to the TSC Operating Guide (TSCOG) for instructions on processing inquiries. TSCs co-located with a field office (FO) should refer to the field office (FO) I&R file for referral information within the FO service area. For more information, see MSOM APPTS 001.003.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0200903150
GN 00903.150 - Teleservice Center Role for Information and Referral (I&R) Services - 03/07/2011
Batch run: 03/07/2011
Rev:03/07/2011