TN 13 (11-97)

GN 00904.204 Inquiries from persons outside the U.S.

A. Procedure

Route inquiries received from individuals outside the U.S. as follows:

Inquiry From:  
British Virgin
 Islands,
PC, OIO or FOServicing FO
Canada, Western Samoa  
All other countriesPC or FOOIO

B. Process

Inquiries from individuals in countries or areas other than the British Virgin Islands, Canada, the U.S. and Western Samoa are handled by the Benefits and Earnings Technicians in OIO if OIO has a folder on that account.

If there is no folder in OIO, the inquiry is handled as follows:

Inquiry From:Inquiry Referred to:
British VirginServicing FO
Islands, Canada, U.S., Western Samoa 
All other foreign countriesClaims Development Branch (CDB)

To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0200904204
GN 00904.204 - Inquiries from persons outside the U.S. - 01/31/2014
Batch run: 01/31/2014
Rev:01/31/2014