TN 13 (11-97)
Obtain a benefit estimate if the claims inquiry is from an individual in a claims-taking
country (as shown in GN 00904.225C.) or the Philippines.
Advise the claimant in accordance with existing instructions.
Send an SSA-L437 to the inquirer.
Forward the inquiry to the servicing FBU. Note that it is a protective writing.
Place a copy of the inquiry in the L-DUP folder.
Diary in accordance with GN 00904.245.
Note: If a 6-month close-out notice is necessary, CDB will send it.
Forward the inquiry to the servicing FBU.
Place a copy of the inquiry and the SSA-L437 in the permanent folder or, if there
is none, the L-DUP folder in the 6-month destruct file.
Refer claims inquiries from individuals in the British Virgin Islands, Canada, the
U.S. and Western Samoa to the servicing FO.
Handle claims inquiries from individuals in other countries by direct mail, except
as provided in GN 00904.217.