IBO has jurisdiction over all cases in which at least one claimant or beneficiary resides, or uses a mailing address, in a foreign country other than:

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  The British Virgin Islands;

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  Canada;

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  The Philippines; and

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  Western Samoa.

IBO is responsible for:

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  Developing all claims leads and inquiries;

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  Undertaking all development required to make a determination on a claim—including termination, suspension and deduction information; and

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  Handling preclaims earnings discrepancies involving NH's in foreign countries not listed in 1.

IBO is responsible for:

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  Developing and controlling unresolved issues on claims which can be partially adjudicated, even if the claim has been authorized and forwarded to the module;

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  Developing student claims where an entitled child files for student or disabled child benefits; and

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  Developing representative payee changes.