TN 7 (03-90)

GN 00905.002 DIO International Benefits Office (IBO) Jurisdiction

Policy

1. General

IBO has jurisdiction over all cases in which at least one claimant or beneficiary resides, or uses a mailing address, in a foreign country other than:

  • The British Virgin Islands;

  • Canada;

  • The Philippines; and

  • Western Samoa.

2. Preadjudicative development

IBO is responsible for:

  • Developing all claims leads and inquiries;

  • Undertaking all development required to make a determination on a claim—including termination, suspension and deduction information; and

  • Handling preclaims earnings discrepancies involving NH's in foreign countries not listed in 1.

3. Postadjudicative development

IBO is responsible for:

  • Developing and controlling unresolved issues on claims which can be partially adjudicated, even if the claim has been authorized and forwarded to the module;

  • Developing student claims where an entitled child files for student or disabled child benefits; and

  • Developing representative payee changes.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0200905002
GN 00905.002 - DIO International Benefits Office (IBO) Jurisdiction - 04/16/2018
Batch run: 04/16/2018
Rev:04/16/2018