Claims for monthly benefits filed by residents of Mexico are developed in face-to-face
interviews in an FO or FSP. The personal interview requirement includes students and
adult disabled children.
Exceptions: Face-to-face interviews are conducted with the following claimants only if fraud or
illegal claims helper activity is suspected:
Residents of the States of Campeche, Quintana Roo, Tabasco or Yucatan; and
Minor children and claimants, other than adult disabled children, for whom a representative
LSDP-only claims may be developed by mail.
In those rare FO cases in which contact cannot be made by the FSP and the FO needs
to interview an individual in Mexico, the FO must follow the conditions of the agreement
with the Mexican Government (as explained in B. below).