When a “high priority” development response is received, management is responsible
for ensuring that the action receives priority handling. To provide sufficient documentation,
the PC must prepare a record of the development information supplied by the FO. This
is especially true when the response is provided over the telephone.
A telephone response should be accepted, without any further action from the FO if:
The source of the information was already in SSA's possession, or
Electronic certification of the information is permitted per GN 00301.286.
When interim documentation is not appropriate, do not take any adjudicative action
until the material from the FO is received and reviewed.