TN 19 (05-07)

GN 01070.435 Documenting The Request And Reply (FO)

If response is by telephone, RPOC, DROC, E-Mail or Fax, do not document unless required by local management. Otherwise, retain a copy of the interim documentation (paper, PCACS Request For Assistance) long enough to ensure that the requesting office received the reply (30 days), then destroy the copy. NOTE: Local management may require temporary documentation as a means of managing employee workloads. However, documentation will not be placed in the claims folder.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0201070435
GN 01070.435 - Documenting The Request And Reply (FO) - 05/21/2007
Batch run: 01/27/2009
Rev:05/21/2007