TN 19 (05-07)
GN 01070.435 Documenting The Request And Reply (FO)
If response is by telephone, RPOC, DROC, E-Mail or Fax, do not document unless required by local management. Otherwise, retain a copy of the interim documentation (paper, PCACS Request For Assistance) long enough to ensure that the requesting office received the reply (30 days), then destroy the copy. NOTE: Local management may require temporary documentation as a means of managing employee workloads. However, documentation will not be placed in the claims folder.