TN 19 (05-07)

GN 01070.825 Preparing For DIRCON Call To A Client, Employer Or Third Party

Consider the following information before making the telephone call:

StepAction

1

Review the case and determine what information is needed.

2

Be aware of the time zone (see chart in GN 01070.785).

  • Atlantic

  • Eastern (OCO is in this time zone)

  • Central

  • Mountain

  • Pacific

REMINDER: As a convenience to the client, do not make calls before 9:00am in the client’s time zone. The two initial calling attempts from DERO should fall within a typical business day of 9:00am to 5:00pm, preferably one attempt in the morning and one in the afternoon.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0201070825
GN 01070.825 - Preparing For DIRCON Call To A Client, Employer Or Third Party - 05/21/2007
Batch run: 01/27/2009
Rev:05/21/2007