TN 19 (05-07)
GN 01070.820 Direct Contact With A Client, Employer, Or Third Party
Apply the instructions listed below for locating a telephone number to initiate direct contact.
Does the correspondence contain a telephone number?
If yes, STOP. Apply the applicable procedure in GN 01070.825.
If no, go to Step 2.
Obtain client’s telephone number via directory assistance. Dial 1+area code+555-1212. See GN 01070.785 for chart of area codes and time zones.
If a telephone number is located, go to GN 01070.825.
If no telephone number is located, STOP. The Benefit Earnings Technician (BET) will use the appropriate form letters to write directly to the employer or individual involved (See GN 01070.835 for list of notices). The BET should also prepare and send Address Information Request (E-Form SSA-L2001) to verify the individual’s address with the post office.
NOTE:The case will remain in the development holding file (DHF) pending a response.