The information in the Disability, Railroad, Alien, and Military Service (DRAMS) record
is accurate and reliable to identify or verify Railroad SMs. The RRB automatically
updates information to the DRAMS record on a weekly basis according to a Computer
Matching Agreement (CMA) between SSA and the RRB.
If the information on the DRAMS record is unclear, SSA personnel should contact the
RRB Customer Service Unit to verify RRB entitlement information (RS 01601.100C.2). The RRB Customer Service Unit telephone numbers are (312) 751-7105 or (312)
Route the file to a CA for converting SMs to QCs. After the CA completes their necessary
actions, return to the BET if a claims package must be prepared.