When OEIO/DIO forwards the completed Spanish application form, certified copies of
evidence and a copy of the applicant’s U.S. coverage record, OEIO/DIO annotates the
MDW screen to show the type of claim, the date the claim was forwarded and that a
notice was sent to the applicant.
Take the following steps if the applicant contacts the FO for the status of their
claim for Spanish benefits:
Check the MDW screen to see if OEIO/DIO has sent the claim to Spain.
If OEIO/DIO hasn’t completed the MDW screen, advise the applicant to write directly
to OEIO/DIO at the address shown in GN 01721.220B.
If OEIO/DIO has completed the MDW screen, advise the applicant to write directly to
the Spanish agency shown on the notice they received from OEIO/DIO when the claim