TN 3 (03-22)

GN 01741.225 Requests for Status of Application for Korean (South) Benefits

A. Automatic status notice for an application for Korean benefits

When the Division of International Operations (DIO) forwards information about a Korean claim, certified copies of evidence, and a copy of the worker’s U.S. coverage record to Korea, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Korean agency. The system automatically generates a notice that the BET sends to the applicant.

B. Applicant requests status of a Korean claim

If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for Korean benefits and states that he or she has not received notification that DIO forwarded a claim to the Korean agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Evidence Portal (EP) application. See MS 09701.001 for an overview of the EP application, and to access the EP User Guide.

1. PPC does not show DIO forwarded the claim to Korea

If PPC does not show that DIO forwarded the claim to Korea, advise the applicant to write directly to DIO at the following address:

Social Security Administration
OEIO - DIO
P. O. Box 17769
Baltimore, Maryland 21235-7769
USA

2. PPC shows that DIO forwarded the claim to Korea

If PPC shows DIO forwarded the claim to the Korean agency, advise the applicant to contact the Korean agency directly. Applicants can find contact and other information online at:

National Pension Service of Korea

NOTE:: 

DIO is unable to determine the status of Korean claims after a technician forwards the claim to Korea. For more information about status requests for Totalization claims, see GN 01702.520.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0201741225
GN 01741.225 - Requests for Status of Application for Korean (South) Benefits - 03/02/2022
Batch run: 03/02/2022
Rev:03/02/2022