When a debtor alleges a payment which is not reflected on RECOOP, find out the type
of payment (credit card, Treasury Offset Program (TOP) collection, returned benefit
check (ask if check was endorsed), refund via personal check or money order) and when
and where payment was made.
NOTE: Regardless of the method of the alleged payment, if the debtor has been selected
for or referred to TOP, explain that the balance of the debt is subject to offsets
until it is collected (see GN 02201.029 for an explanation of TOP). Negotiate repayment of any balance.