SERS will not allow a payment greater than the total overpayment or debt amount due.
Example: SERS displays a debt of $400.00; however, we enter a remittance of $500.00 into the
SERS will not allow credit or debit card transactions where the total dollar amount
is more than $24,999.99 per individual credit or debit card per day. Any one transaction
amount more than $24,999.99 per card will not process, and ultimately decline.
Example: A beneficiary with a Title II overpayment for $27,000.00, wants to repay in full
via his or her Visa credit card on Monday, October 16, 2017. Due to the limitation,
SERS can only process one remittance for $24,999.99 on Monday, October 16, 2017 for
this card. After completing the $24,999.99 transaction on that Visa card, inform the
beneficiary that we can instantly charge the remaining $2,000.01 balance on a second
credit or debit card, using a second SERS transaction, or he or she can write a check
for the balance. If the beneficiary does not have a second credit or debit card option
currently in his or her possession, request that he or she return to the FO on another
day to repay the remaining $2,000.01 balance.
REMINDER: In order to complete a SERS credit or debit card transaction, the remitter must be