Occasionally, situations arise where a beneficiary or recipient filed nonreceipt in
a timely manner (i.e., within 12 months from the check’s issue date) but the nonreceipt claims process
did not start. These situations may occur when a beneficiary or recipient alleged
nonreceipt timely but the technician failed to input the nonreceipt into the SSA system
or input an incorrect stop code.
EXAMPLE: A beneficiary or recipient follows up on the status of their initial nonreceipt claim
and SSA records show a photocopy request (K-stop) was input instead of a nonreceipt
(B-stop or C-stop).
GN 02406.140 Photocopy Requests