TN 25 (04-14)
GN 02401.905 Beneficiary or Recipient Contacts SSA Concerning a Limited Payability Notice
A. Limited payability notice policy
1. Title II
When the REACT system successfully processes a limited payability (LP) credit or LP correction (LPC), the Payment History Update System creates a new EVENT 169 UNNEG CK. In most cases, REACT annotates the RCLRN field with an “N” and produces a notice file. SSA mails the automated notice to the beneficiary stating that our records show a particular check(s) remains uncashed.
The beneficiary has the option to circle the check(s) that they did not cash on the notice and mail the notice back to us. However, numerous beneficiaries prefer to call SSA or visit their local field office (FO) to request more information about the notice.
2. Title XVI
The supplemental security income (SSI) system does not send out a notice because SSI is a needs-based program. Contact the recipient directly whenever SSA receives a title XVI LP credit.
B. Beneficiary contacts SSA concerning LP notice
1. National 800 Number answering sites and FO respond to claimant inquiry
If the beneficiary contacts the National 800 number answering sites about an LP notice, the technician will only answer general questions. For more details, see SM 00624.410B.1.
If the beneficiary contacts the FO about an LP notice, the technician will review queries and follow instructions in SM 00624.410B.2.
2. PC responds to beneficiary inquiry
The PC technician takes the following steps to respond to LP notice inquiry:
C. Beneficiary completes notice correctly and returns notice to PC
When the beneficiary returns the correctly completed notice to the PC, the technician should process it per procedures in SM 00624.412.
D. Beneficiary returns incorrectly completed notice to PC
NOTE: The beneficiary must sign the LP notice before SSA releases a new payment.
When the PC technician receives the LP notice, take the following steps: