The Social Security Administration (SSA) receives reports of unauthorized Direct Deposit
(DD) changes, as well as, unauthorized changes to my Social Security account information
that commonly leads to payment redirection. If you receive a non-receipt inquiry,
you must first identify its cause. If the non-receipt involves unauthorized DD changes
or unauthorized changes made to my Social Security (mySSA) per OA 00220.005, the technician
determines alleged fraud and takes actions to reimburse the beneficiary’s or recipient’s
missing payment or payments.