For Treasury issuing credits for reports of non-receipt, see SM
00609.610. If Treasury does not issue a credit for the report of non-receipt, you must select
from the following actions:
If an IP replaced an unauthorized redirected payment, the next available payment will
automatically recover the IP. In these cases, issue an A-OTP to replace that payment.
If an A-OTP resulted in an overpayment, then review these instructions:
Do not send the overpayment notice;
Stop overpayment collection and write off the overpayment as an erroneous overpayment
decision (NT TAC), see SM
01311.280. Document the determination, per SI
NOTE: Previous instructions involve the use of the MO TAC (SM 01311.220) which created a BZ diary. Correct any MO TAC input with NT TAC if it meets the criteria
in this section.
If Treasury subsequently issues a credit for a nonreceipt, review these instructions:
If SSA wrote off the overpayment with an erroneous overpayment decision (NT TAC),
any credit received from Treasury will not automatically reduce the overpayment and
will appear in either the PMTH or OPRR segments of the SSR. The SSR should reflect
remarks stating, "Alleged direct deposit or direct deposit fraud for MMDDYYYY Payment
CPS or ATOP issued", per GN
02402.012B. NOTE: If a partial credit is received from Treasury, it will post to the OPRR segment
with a DOC code of 534. If a full credit is received, it will reflect in the PMTH
segment with a "/" next to the date of the payment.
When the credit is received from Treasury, the remittance will create an excess decision
to be resolved in the form of an OPX/B4 in the MPMT section and a B4 diary alert.
The technician should reduce the NT TAC decision to resolve the excess and account
for the remittance amount. For more information on how to resolve a B4 diary alert,
NOTE: If the FO receives a case involving Title II, contact the Processing Center
(PC) via Modernized Development Worksheet (MDW) or Request for Assistance (RQFA).