TN 31 (01-08)
GN 02402.205 Direct Deposit Enrollment Outside the U.S.
A. Process for Mass Enrollment
A special “mass enrollment” operation is carried out the first year direct deposit is available in a particular country, or when the Regional Federal Benefits Officer or consular office wants to increase direct deposit use. Beneficiaries residing in that country receive an enrollment form designed for that country, a pre-addressed return envelope, and a message that describes the benefits of direct deposit and tells which component the beneficiary should contact for direct deposit changes or problems.
Beneficiaries who elect direct deposit complete the forms and return them to the address indicated. Then the direct deposit data is input to the beneficiary’s Title II record.
B. Process for General Enrollment
For postentitlement direct deposit enrollments or direct deposit changes, signup forms are available for each country. Beneficiaries complete the forms, sometimes with the assistance of their banks, and route the forms to be processed. Requests for direct deposit to a foreign FI must be on the signup form developed for that country or must include the same information. Direct deposit enrollments that are not part of a mass enrollment are processed by the appropriate component: the Federal Benefits Unit (FBU) or other consular office, a border field office (FO), or OIO.
Enrollment forms may be obtained from the appropriate FBU or OIO, or a copy may be made from an exhibit. See GN 02402.200 for a list of countries for which forms are available.
C. Process for Initial Claims
If International Direct Deposit is available in the country of residence, or if the claimant has an account at a financial institution in the U.S. or an IDD country, the FBU or FO obtains direct deposit information when taking an initial claim. The information is coded and included in the initial claims package.
D. Procedure for Initial Claims
Ask if the applicant has either an account at an FI in the correct currency in one of the IDD countries or an account at a U.S. FI. If the applicant has an account, obtain and code the direct deposit information. Ask the applicant to notify the consular office or SSA if the account is changed in the future.
If the applicant does not have an account, explain the benefits of having IDD. See GN 02402.201B. for direct deposit policy for beneficiaries living outside the U.S.