TN 54 (05-14)

GN 02402.210 When a Title II Beneficiary Moves to Another Country

A. When a beneficiary moves from a country with International Direct Deposit (IDD) to the U.S. (foreign to domestic)

  1. If the beneficiary still has IDD in the foreign country and has a bank account in the U.S.:

    • Explain that IDD cannot continue while the beneficiary has a U.S. address;

    • Obtain and input the U.S. bank data; and

    • Input the change of address to the U.S. the same workday.

      NOTE: If the beneficiary has a bank account in the U.S. but does not provide direct deposit information, pay the benefits by check.

  2. If the beneficiary still has IDD in the foreign country but does not have a bank account in the U.S.:

    • Cancel the IDD and input the change of address to the U.S the same workday; and

    • Encourage him or her to obtain a U.S. account or a Direct Express Card.

    • Explain that the FI may be able to make direct deposit input directly to SSA through the automated enrollment (Quick$tart) program. Advise the beneficiary that the FO can provide a list of low-cost FIs in the area. Once he or she opens a U.S. account, he or she can enroll in direct deposit at http://www.ssa.gov/myaccount/.

B. When a beneficiary moves from a non-IDD country to the U.S. (foreign to domestic)

  1. If the beneficiary has a bank account in the U.S.:

    • Obtain and input the U.S. bank data; and

    • Input the change of address to the U.S the same workday.

  2. If the beneficiary does not have a bank account in the U.S.:

    • Input the change of address to the U.S.; and

    • Encourage him or her to obtain a U.S. account or a Direct Express Card.

    • Explain that the FI may be able to make direct deposit input directly to SSA through the automated enrollment (Quick$tart) program. Advise the beneficiary that the FO can provide a list of low-cost FIs in the area. Once he or she opens a U.S. account, he or she can enroll in direct deposit at http://www.ssa.gov/myaccount/.

C. When a beneficiary moves from the U.S. to an IDD country (domestic to foreign)

  1. If the beneficiary has an IDD account in the foreign country and has a bank account in the U.S.:

    • Encourage the beneficiary to keep the U.S. account open until he or she establishes a new account in the IDD country and the payments start coming to the new account;

    • Input the change of address to the foreign country; and

    • Input the direct deposit to the foreign IDD bank the same workday.

  2. If the beneficiary has an IDD account in the foreign country and does not have a bank account in the U.S.:

    • Input the change of address to the foreign country; and

    • Input the direct deposit to the foreign IDD bank the same workday.

      NOTE: For the references for coding each country’s IDD, see GN 02402.220.

  3. If the beneficiary does not have an IDD account in the foreign country but has a bank account in the U.S.:

    • Input the change of address to the foreign country; and

    • Encourage the beneficiary to keep the U.S. account open until he or she establishes a new account in the IDD country and the payments start coming to the new account.

    NOTE: Payments will continue to the U.S. bank account until he or she cancels the U.S. direct deposit or decides to have payments deposited to an IDD bank account.

  4. If the beneficiary does not have an IDD account and does not have a bank account in the U.S. (i.e., he or she closed the U.S. bank account):

    • Input the change of address to the foreign country;

    • Input the direct deposit cancelation; and

    • Encourage the beneficiary to contact the Federal Benefits Unit (FBU), consular office, or Office of Earnings and Internatinal Operations (OEIO) to enroll in IDD.

D. When a beneficiary moves from the U.S. or an IDD country to a non-IDD country

  1. If the beneficiary has an account in the U.S. than input the direct deposit information.

    NOTE: Payments will continue to the U.S. bank account while he or she is residing in the non-IDD country. Payments will continue to the U.S. bank account unless he or she cancels the U.S. direct deposit. However, if he or she would like to enroll in direct deposit in any IDD country, he or she should contact the U.S. Embassy or consulate for assistance.

  2. If the beneficiary has an account in an IDD Country, than input the change of address to the foreign country.

    NOTE: Payments will continue to the IDD bank account while he or she is residing in the non-IDD country. Payments will continue to the IDD bank account unless he or she cancels the IDD direct deposit.

  3. If the beneficiary does not have an account in either the U.S. or an IDD country:

    • Input the change of address to the foreign country; and

    • Encourage the beneficiary to obtain a Direct Express Card (if available in that country) or have the beneficiary contact the Federal Benefits Unit, consular office, or OEIO to inquire about correspondent banking.

E. When a beneficiary moves from an IDD country to another IDD country (foreign to foreign)

  1. If the beneficiary has an IDD account in the “new” country take the following actions:

    • Encourage the beneficiary to keep the “old” IDD account open until he or she establishes a new account in the IDD country and the payments start coming to the new account;

    • Input the change of address to the foreign country; and

    • Input the direct deposit to the foreign IDD bank the same workday.

  2. If the beneficiary does not have an IDD account in the “new” country:

    • Input the change of address to the new foreign IDD country;

    • Encourage the beneficiary to contact the Federal Benefits Unit, consular office, or OEIO to enroll in direct deposit in the “new” IDD country; and

    • Provide the beneficiary with a form for the new country, if possible.

    NOTE: Payments will continue to the “old” IDD bank account while he or she is residing in the “new” IDD country. Payments will continue to the “old” IDD bank account unless he or she cancels the direct deposit or sets up an IDD at the “new” IDD bank.

F. When a beneficiary moves from a non-IDD country to an IDD country (foreign to foreign)

  1. If the beneficiary has an IDD account in the “new” IDD country:

    • Input the change of address to the new foreign IDD country; and

    • Input the direct deposit to the “new” foreign IDD bank the same workday.

  2. If the beneficiary does not have an IDD account in the “new” country:

    • Input the change of address to the new foreign IDD country;

    • Encourage the beneficiary to contact the Federal Benefits Unit, consular office, or OEIO to enroll in direct deposit in the “new” IDD country; and

    • Provide the beneficiary with a form for the new country, if possible.

G. National 800 Number Network (N8NN) Instructions

For N8NN instructions, see TC 16001.050.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0202402210
GN 02402.210 - When a Title II Beneficiary Moves to Another Country - 07/14/2016
Batch run: 07/14/2016
Rev:07/14/2016