TN 31 (01-08)
GN 02402.215 International Direct Deposit Cancellation
When a beneficiary requests cancellation of direct deposit, discuss the reason for cancellation with the beneficiary and encourage him/her to continue the direct deposit. If there have been problems associated with his/her direct deposit, assist the beneficiary to correct the problems. See GN 02402.220D. for a list of references for coding bank data, in alphabetical order by country.
If the beneficiary decides to change his/her direct deposit to a different account, obtain and input the new information and advise the beneficiary to keep the old account open until benefits start coming to the new account. However, if the beneficiary still wants to cancel direct deposit, input the cancellation. Advise the beneficiary to keep the account open until benefits start coming to his mailing address by check.