TN 103 (04-18)
When a beneficiary requests cancellation of the IDD;
Identify the beneficiary, recipient, or payee per GN 02402.025B.
Discuss the reason for the beneficiary’s request, and encourage continuing payment
If there have been problems associated with the IDD, assist the beneficiary, recipient,
or payee in correcting the problems.
When changing direct deposit to a different international account;
Advise the beneficiary to keep the old account open until a benefit payment posts
to the new account.
Before inputting new bank information, see the references for coding foreign bank
data at GN 02402.220D.
If the beneficiary, recipient, or payee insists on cancelling the IDD;
Input the cancellation.
However, advise the beneficiary to keep the account open until payments start arriving
via paper check.