When a beneficiary requests cancellation of the IDD;

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  Identify the beneficiary, recipient, or payee per GN 02402.025B.

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  Discuss the reason for the beneficiary’s request, and encourage continuing payment via IDD.

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  If there have been problems associated with the IDD, assist the beneficiary, recipient, or payee in correcting the problems.

When changing direct deposit to a different international account;

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  Advise the beneficiary to keep the old account open until a benefit payment is received in the new account.

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  Before inputting new bank information, see the references for coding foreign bank data at GN 02402.220D.

If the beneficiary, recipient, or payee insists on cancelling the IDD;

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  Input the cancellation.

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  However, advise the beneficiary to keep the account open until payments start arriving via paper check.