A Title II beneficiary may report nonreceipt of a CPS payment when the Master Beneficiary
Record (MBR) and Payment History Update System (PHUS) indicates we issued the payment.
If the appropriate delivery time elapsed (approximately seven days), the field office
(FO) reviews the check status symbol (CSS) on the CPS record to determine the type
of CPS payment. The FO also reviews the Record Activity Indicator (RAI) on the CPS
record to determine whether the record is active or inactive.
If the circumstances warrant, the FO can reissue the missing check by CPS when the
RAI is “I” (inactive). However, the processing center (PC) must reissue the payment
the CPS record is in continuing payment status; or
we issued a one-time payment (OTP) less than 10 days ago and the RAI is “A” (CPS does not deactivate an OTP until 10 days have passed).
NOTE: You can record an immediate payment (IP) on CPS regardless of the RAI. For more information
on IPs, see RS