If incorrect payments went to an FI in France, Germany, Greece, Ireland, Italy, Norway,
Poland, Portugal, Spain, Sweden, or United Kingdom, the appropriate FBU sends a reclamation
letter and a response form to the FI and diaries for 30 days. The letter requests
the FI to return the funds to the Federal Reserve Bank of New York’s (FRBNY) account
at the contractor FI for that country.
If the FI has not responded within 30 days, the FBU follows up on the reclamation
request and diaries for an additional 30 days. If the FI does not refund the money,
or if it refunds only part of the money, the FBU notifies the Office of Earnings and
International Operations (OEIO) of the efforts made, and the results of the reclamation
NOTE: For payments sent to an FI in Poland, the FBU may use this process. OEIO may request
KFC or the FBU to reclaim the payment.