TN 20 (09-09)
GN 02408.925 International Direct Deposit (IDD) Reclamation Process at the Kansas City Financial Center (KFC)
A. Process for reclamations at KFC
When KFC receives a request for reclamation from the Office of Earnings and International Operations (OEIO) or a consular office, KFC:
Obtains the $US amount from the files;
Converts the $US amount to the correct foreign currency amount, if applicable;
Obtains the bank address and beneficiary's account number;
Sends a written request to the financial institution (FI) requesting the return of the funds;
Notifies the requester of the date the request was sent to the FI; and
Diaries for 40 days (to allow for mail delivery).
If the FI does not respond within 40 days, KFC sends a followup letter to the FI and a notice to OEIO of the second request. If the FI does not respond to the followup within 40 days, KFC notifies OEIO and closes the case.
If the FI returns some or all of the funds, the money goes directly to the Federal Reserve Bank of New York (FRBNY). FRBNY returns the funds to SSA with the original trace number. If the return is only a partial refund of a payment, FRBNY returns the partial payment with a pseudo trace number and notifies OEIO that SSA will receive a manual return from Treasury.
Although KFC does not accept reclamation requests for under $100, FRBNY does accept any returned payments (full or partial) that an FI or Federal Benefits Unit (FBU) returns.
B. See details