When you receive an incomplete form in Paperless directly from the young surviving
spouse, make two attempts to contact the young widow(er) using direct contact (DIRCON)
instructions in GN 01070.305.
If you are able to collect the missing information during DIRCON, based on the response,
follow the instructions outlined in GN 02602.306B.1 in this section.
If you are unable to collect the missing information during DIRCON, update the RQUD
screen by inputting a “3 – S9 Suspension” in the Select Action field.