PUPS generates alerts, assigns their jurisdiction, and distributes them to servicing
field offices (FO) and payment centers (PC) as described in GN 02607.410. However, you may need to transfer a PUPS record to another office when:
PUPS distributes an alert to the wrong location; or
a Title II PUPS alert distributed to an FO requires PC handling.
Regardless of the reason for transfer, an FO or PC may transfer a PUPS pending record
to another location with supervisory approval.
We strive to complete actions on PUPS alerts within 60 days. Servicing offices must
promptly review incoming PUPS alerts to identify necessary transfers and complete
those transfers within 30 days of receipt.
NOTE: Transferring a PUPS pending record will transfer all pending reports associated
with that record.