State or local agencies may submit requests to FOs for a variety of reasons:
there is no formal data exchange arrangement in place with the requesting agency;
it is a singular request;
the request is for an emergency situation or a law enforcement purpose; or
the information the agency is requesting is available only manually.
FOs are staffed to assist the local population base. Each FO services a certain number
of zip codes and assists individuals and third party requesters in the office’s designated
service area. While a beneficiary may visit any FO and receive service, a third-party
requester (public or private) should seek service from the FO servicing the inquired-about
individual’s mailing zip code. For more information on determining appropriate servicing
offices, see GN 00904.010. For sample language to use when a third party requests information from an FO outside
of its servicing area, see GN 03305.020.
When handling a disclosure request, FOs should determine how the request impacts their
resources and normal operations and, as necessary, seek guidance from the regional
office, through the regional PAC.