Third party brokers and others have a tendency to submit high-volume folder requests
for individuals from all over the country to one local FO. The FO receiving this high-volume
request should advise the third-party to send their requests to the appropriate servicing
FOs. The component releasing the copies to the requester is responsible for charging
the fee if the request is for a non-program purpose, as defined in GN 03311.005.
FOs respond to requests for access to title XVI claims folder information. Requests
received by the Wilkes-Barre Federal Folder Staging Facility (FSF) are referred, along
with the Supplemental Security Income (SSI) file, to the appropriate FO. If the FO
cannot be determined, the FSF sends the folder and the request to the appropriate
ARC for Program Operations and Systems.
If more than one office is involved in responding to a request, the receiving office
advises the requester. The receiving office gives the requester the office name and
address of those components. This does not include the address of the FSF, since the FSF does not directly provide information
to the public.
Components may negotiate with requesters to reduce the scope of the request when voluminous
records are involved.