In order to ensure FOs and PCs take proper action on SSA-93 information, OQR also
monitors the SSA-93 website. OQR reviews each case flagged with a SSA-93 indicator
(referred to as High Risk cases) when the FO or PC annotates “Corrective Action Complete”
on the SSA-93 website.
The OQR reviewer in central office uses the SSA-93 website to send an email to the
responsible component with a description of the issue if:
the FO or PC took no action,
their action was incomplete, or
the action was incorrect.
The ORC/AC of OCO also receives this email to ensure that the FO or PC with jurisdiction
completes the necessary action as timely as possible. The SSA-93 website sends automated
follow-ups every 15 days.
When the OQR reviewer determines all corrective actions are complete, they use the
SSA-93 website to update the status of the case to “Correct Action Taken”. The website
sends an email and moves the case to the completed listing.