To ensure FOs and PCs take proper action on SSA-93 information, OQR also monitors
the SSA-93 website. OQR reviews each case flagged with a SSA-93 indicator (referred
to as High Risk cases) when the FO or PC annotates “Corrective Action Complete” on
the SSA-93 website.
The OQR reviewer in central office uses the SSA-93 website to send an email to the
responsible component within 20 calendar days of receipt of the case with a description
of the issue if the FO or PC:
action was incomplete, or
The ORC or AC of OCO also receives this email to ensure that the FO or PC with jurisdiction
completes the necessary action as timely as possible. The SSA-93 website sends automated
follow-ups every 15 days.
When the OQR reviewer determines all corrective actions are complete, they use the
SSA-93 website to update the status of the case to “Correct Action Taken” within 20
calendar days of receipt of the case. The website sends an email and moves the case
to the completed listing.